1,284
Calls analyzed
+12.4%AI Conversation Intelligence for Call Centers
Every conversation.
Understood.
Qualara uses AI to analyze customer conversations, helping call centers understand customers, improve agent performance, automate quality assurance, and uncover insights hidden inside every call.
Workspace overview
Conversation intelligence
91/100
Avg. quality score
+3.282%
Positive sentiment
+5.1%24
Active agents
TodayRecent conversation
Customer Support Call
A
AgentI can see the duplicate charge. I’ll correct the invoice and send an updated copy today.
✦
AI summary
Customer reported an incorrect invoice. The agent confirmed the billing error, explained the correction, and resolved the concern.
Resolution detected
Built for teams that handle thousands of customer conversations.
Call CentersCustomer SupportSales TeamsQuality Assurance
The visibility gapYou can't manually review every call.
You can't manually review every call.
Qualara can.
Manual review creates blind spots. The conversations that matter most are often the ones nobody has time to hear.
Too many conversations
Supervisors can only manually review a fraction of customer calls.
Hidden customer insights
Important complaints, objections, questions, and opportunities remain buried inside thousands of conversations.
Inconsistent quality
Manual evaluation makes it difficult to measure every agent consistently.
Qualara analyzes every conversation automatically.
How it worksFrom raw conversations
From raw conversations
to clear direction.
A continuous intelligence layer for every customer interaction.
01
Connect
Import conversations or connect your call infrastructure.
02
Analyze
Qualara AI processes transcription, sentiment, topics, quality signals, summaries, and agent performance.
03
Improve
Supervisors instantly see what is working, what needs attention, and where teams can improve.
One source of truthEverything happening in your calls.
Everything happening in your calls.
One intelligent workspace.
Move from individual calls to the patterns shaping your customer experience.
Analytics / Conversation intelligence
Customer signals
Search conversations ⌘ K
Last 30 daysAll teamsAll topics
Conversation volume12,480
+8.4%Week 1Week 2Week 3Week 4
Trending topicsWhat customers discuss
Billing issue
2,148
Plan changes
1,702
Account access
1,255
Product question
936
ConversationAgentTopicSentimentQuality
Invoice correctionMaya ChenBillingNeutral94
Upgrade requestJon BellPlan changePositive91
Login assistanceSara KimAccountPositive96
Conversation analysisSee the whole conversation.
See the whole conversation.
Not just the transcript.
Qualara turns every exchange into a structured view of what happened, how it felt, and whether it was resolved.
Customer Support Call
AnalyzedInvoice correction
For supervisorsGive supervisors
Give supervisors
superpowers.
Replace scattered reviews with a clear, continuous view of team performance and customer experience.
✓Top-performing agents
✓Agents needing coaching
✓Common customer complaints
✓Unresolved conversations
✓Quality trends
✓Customer sentiment changes
Team performance
This monthQuality overview
91/100
Average quality scoreConsistent improvement
↑ 3.2 from last month
Coaching opportunitiesView all
SK
Sam KellerEmpathy • 4 conversations
ReviewNR
Nina RossResolution • 3 conversations
ReviewOperational scaleReview more calls.
Review more calls.
Spend less time listening.
A simple example of the volume teams manage—and the visibility Qualara creates.
10,000Calls per month
×10 minAverage duration
Qualara
01100% conversations analyzed
02Automatic QA
03Searchable transcripts
04Instant insights
Illustrative operational example. Actual usage depends on your conversation volume and configuration.
Flexible by designWorks with the tools
Works with the tools
your team already uses.
Start with the connection method that fits your operation. Specific integrations can be mapped with your team.
API
API
Connect Qualara to your existing stack.
WH
Webhooks
Trigger workflows from conversation events.
AU
Audio Upload
Import recorded conversations for analysis.
CRM
CRM Integration
Bring conversation context into customer records.
PricingPlans that scale with
Plans that scale with
your conversations.
Qualara can support teams with different call volumes and operational needs. Tell us how your team works, and we’ll help map the right approach.
FAQQuestions,
Questions,
answered.
A clear starting point for evaluating Qualara.
What is Qualara?
Qualara is an AI conversation intelligence platform that helps call centers understand customer interactions, evaluate quality, and improve team performance.
Who is Qualara for?
Qualara is built for call centers, customer support and sales teams, quality assurance teams, supervisors, and operations leaders.
Does Qualara only provide transcription?
No. Transcription is one part of a broader intelligence platform that also surfaces sentiment, topics, summaries, quality signals, agent insights, and searchable conversation data.
How does Qualara analyze conversations?
Qualara processes recorded conversations with AI to structure the dialogue and identify signals such as sentiment, topics, resolution, quality indicators, and coaching opportunities.
Can Qualara integrate with existing call-center systems?
Qualara is designed to support API, webhook, audio-upload, and CRM integration paths. Specific integrations are confirmed during implementation planning.
Can Qualara support large call volumes?
Qualara is designed for teams with substantial conversation volumes. The appropriate plan and implementation depend on your call volume and operational requirements.
Ready to see more?Turn conversations
Book a DemoTurn conversations
into intelligence.
Discover what your customers are saying, how your agents are performing, and where your business can improve.